Privacy Policy

1. Introduction

Thanraksa is committed to handling personal information with care and discretion. This policy explains what information we collect from people who use our website or engage our pension legal services, how we use it, and the choices available to you. It applies to all visitors and clients of Thanraksa, operating in Bangkok, Thailand. If you have questions at any point, you may reach us at [email protected].

2. Data We Collect

We collect personal data you provide directly, such as your name, email address, phone number, and any details shared through our contact form or during a consultation. We may also collect limited technical information through cookies, such as pages visited and browser type, as described in our Cookie Policy.

Our legal basis for processing this information includes your consent when submitting a form, and our legitimate interest in responding to enquiries and delivering pension legal services.

Personal data submitted through our contact form is retained for up to 24 months following the conclusion of a matter, or until you request deletion, whichever comes first.

3. How We Use Your Data

We use personal data to respond to enquiries, schedule consultations, prepare pension-related documentation, and communicate updates about your matter. We do not sell personal data, and we share it with third parties only where necessary — for example, with relevant pension offices when acting on your behalf, and always with your knowledge.

Where we use analytics tools to understand website usage, this is done only with cookie consent, and you may withdraw that consent at any time via our Cookie Policy page.

4. How We Protect Your Data

We apply reasonable technical and organisational measures to protect personal data, including secure storage practices and restricted access limited to team members directly handling your matter. Should a data breach occur that affects your personal information, we will notify you and relevant authorities in accordance with Thai data protection requirements.

5. Cookies

Our website uses essential cookies for basic functionality, and optional cookies for analytics and preferences, only with your consent. Full details are available on our Cookie Policy page.

6. Your Rights

• Right to access the personal data we hold about you
• Right to request correction or deletion of your data
• Right to data portability where technically feasible
• Right to object to certain processing activities
• Right to withdraw consent at any time
• Right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC)

To exercise any of these rights, contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors.

9. Policy Updates

We may update this policy from time to time. Any changes will be reflected on this page with a revised "Last updated" date.

10. Contact

For any privacy-related questions or requests, please contact: